REFUND & SHIPPING POLICY

Last Updated: February 2026

Welcome to GRIT Performance. We are committed to delivering premium functional wellness products that support your active lifestyle. This policy outlines our shipping procedures and refund terms in compliance with the Consumer Protection Act, 2019 and other applicable Indian laws.

1. Shipping Policy

1.1 Shipping Coverage

We currently ship our products across India. Our primary operations are based in Delhi/NCR, and we partner with reliable courier services to ensure timely and safe delivery.

1.2 Processing Time

Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) from the date of order confirmation.
You will receive an order confirmation email with tracking details once your order has been dispatched.

 

1.3 Delivery Timeline

LOCATION

ESTIMATED DELIVERY TIME

Delhi/NCR

2–4 business days

Metro Cities (Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune)

3–5 business days

Other Cities & Towns

5–7 business days

Remote Areas

7–10 business days

Note: Delivery timelines are estimates and may vary due to extreme weather, political unrest, courier delays, or force majeure events. We are not liable for delays beyond our reasonable control.

1.4 Shipping Charges

  • Free Shipping: On orders above ₹300 across India

  • Standard Shipping: ₹100 for orders below ₹300
    Shipping charges are calculated at checkout.

1.5 Order Tracking

Once shipped, you will receive a tracking number via email and SMS to monitor your shipment.

1.6 Delivery Attempts

Courier partners typically make 2–3 delivery attempts. If unsuccessful, the order will be returned to our warehouse. Re-shipping may incur additional charges.

1.7 Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for incorrect addresses provided by customers.

2. Cancellation Policy

2.1 Cancellation by Customer

  • Before Dispatch: Free cancellation if requested before dispatch.

  • After Dispatch: Orders cannot be cancelled once dispatched but may qualify for return (if eligible).

2.2 How to Cancel

Email: support@gritperformance.in
Phone/WhatsApp: +91-8130221982

Please include your order number and registered contact details.

2.3 Cancellation by Company

We may cancel orders due to product unavailability, pricing errors, unserviceable location, suspected fraud, or force majeure events. In such cases, refunds will be processed within 7 business days.

3. Return & Refund Policy

3.1 Return Eligibility

Eligible for Return:

  • Damaged or defective products

  • Wrong product delivered

  • Expired products

  • Missing items

  • Tampered packaging

Not Eligible for Return:

  • Change of mind

  • Used or partially consumed products

  • Missing original packaging

  • Damage due to misuse

  • Requests after return window

As per hygiene standards applicable to consumable FMCG products, opened products cannot be returned unless defective.

3.2 Return Window

Return requests must be raised within 7 days of delivery.

3.3 Return Process

  1. Contact support with photos/videos

  2. Approval within 24–48 hours

  3. Pickup arranged (where applicable)

  4. Quality check at our facility

  5. Refund or replacement processed

3.4 Refund Process

Refund Timeline

  • UPI / Credit Card / Debit Card / Net Banking: 5–7 business days

  • Wallet Payments: 3–5 business days

Refunds are initiated only after successful product verification at our facility.
Please note that banks or payment providers may take an additional 2–3 business days to reflect the amount in your account.

Refund Amount

  • Full product price for eligible returns

  • Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product)

  • Refunds will be processed for the actual amount paid after applying any discounts, offers, or promotional codes

3.5 Replacement Option

For products that are damaged or found to be defective, customers may opt for a replacement instead of a refund. Replacements are subject to product availability and will be shipped at no additional cost. If the product is unavailable, a full refund will be processed in accordance with this policy.

4. Non-Delivery & Lost Packages

4.1 Non-Delivery

If your order is marked as delivered but has not been received, please contact us within 48 hours of the delivery update so we can initiate an investigation with the courier partner.

4.2 Damaged During Transit

If you receive a package that appears damaged or tampered with, please report it within 24 hours of delivery and provide clear photo or video evidence to support your claim.

5. Quality Assurance

All products are quality-checked, properly packaged, and shipped with valid expiry dates.

6. Customer Responsibilities

Customers must:

  • Provide accurate and complete shipping and contact details

  • Inspect products immediately upon delivery

  • Report any issues within the specified timelines

  • Maintain products in their original condition for eligible returns

7. Dispute Resolution

National Consumer Helpline: 1800-11-4000 / 14404
Website: https://consumerhelpline.gov.in

All disputes are subject to jurisdiction of courts in Delhi, India.

8. Policy Updates

We reserve the right to modify this policy at any time. Continued use of our website constitutes acceptance of updates.

9. Force Majeure

We are committed to delivering your order efficiently and responsibly. However, GRIT PERFORMANCE shall not be held liable for any delay or inability to fulfill our obligations where such delay arises from events beyond our reasonable control, including but not limited to:

  • Natural disasters (such as floods, earthquakes, or pandemics)

  • Government actions, restrictions, or regulatory changes

  • War, civil unrest, or acts of terrorism

  • Strikes or labor disruptions

  • Internet or telecommunications outages

  • Courier, logistics, or transportation disruptions

In such circumstances, we will make reasonable efforts to resume normal operations as quickly as possible.